Frequently Asked Questions (FAQ):

  • How do I know if my order has been received?
    Once you place an order, you will receive an order confirmation email with your order details. If you do not see the confirmation, please check your spam folder.

  • How can I track my order?
    Once your order has been shipped, you will receive a tracking code directly to your email. You can use this code to track your package through our tracking system.

  • Can I change my order after it has been placed?
    Unfortunately, once the order has been completed, the details cannot be changed. If there was an error, please contact customer service as soon as possible.

  • How long will it take for my order to arrive?
    Orders typically take between 10 and 25 business days to arrive, depending on destination and shipping method. Shipping times may vary depending on your location.

  • Can I return or exchange products?
    We offer returns and exchanges within 14 days of receiving the product. The product must be in new and unused condition. If there is a problem with your product, please contact us and we will guide you through the return process.

  • Can I cancel my order?
    If you wish to cancel your order, please contact us within 24 hours of placing your order. Once your order has been shipped, it cannot be cancelled.

  • How do I know if the products are safe for sensitive skin?
    All our products are carefully selected with an emphasis on quality and safety. However, if you have sensitive skin, we recommend testing the product on a small area of ​​your skin before full use. If in doubt, it is always a good idea to consult a dermatologist.

  • Are there discounts on wholesale orders?
    Currently, we do not offer discounts on wholesale orders, but we do offer discounts and special promotions frequently, so it is worth checking our website for updates.

  • Can I pay in different currencies?
    Yes, we accept payments in several international currencies. Payments are processed securely via PayPal and credit cards.

  • How do I know that the products are of high quality and safe?
    All our products are carefully selected from trusted sources. We only work with suppliers who provide products according to international standards. If you encounter a problem with a product, do not hesitate to contact us and we will help you.

  • Are the products locally produced or imported?
    Our products are imported from various suppliers around the world, and we guarantee high standards of quality for all products.

  • How can I contact customer service?
    You can contact us via the "Contact Us" page on our website or use our live chat feature which is available 24/7 for any questions or issues. Our customer service team is always available to help.

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